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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.


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  • What time does the festival start and end?

    Venue doors open at 12pm. Schedule will be posted on the website closer to the festival date. Curfew 11pm Saturday - which, honestly, we’re all happy about amirite.

  • Will you be posting set times in advance?

    Yes. Set times will be posted on the website closer to the festival date. You know how it goes.

  • Is the festival all ages?


  • Is this festival real?

    As real as it gets! Can't wait for you to join us.

  • Is there anywhere to sit?

    This is a general admission festival on a grassy golf course, no assigned seating. There are some picnic-style seating scattered throughout the site for you to take a break and enjoy a meal. We can get down with some grass sitting on a nice day in May too. It’s all quite lovely, trust us.

  • I placed an order but did not receive my mobile passes or order confirmation.

    Please contact https://support.axs.com/
    Hours: Mon - Fri 8am-10pm &
    Sat & Sun 12pm-10pm CST
    Live Chat available!

  • Can my pass be scanned from my mobile device?

    Passes will be scanned from your phone on the Goldenvoice Festivals app or AXS App at the entrance gate per day.

  • Are payment plans available?

    Of course, we hear you!. Check our Payment Plan section for more information.

  • I am no longer able to attend, can I get a refund?

    Sorry, no refunds. You should just come! Please don't come if you have covid or if you're feeling sick.

  • Where do I park for this event?

    We have this all in one nifty place, so please check our Getting Here page.

  • Do you have a lost & found?

    Yes, please check back closer to the festival.

  • Can I bring a camera?

    A phone camera, small point and shoot without interchangeable lenses or GoPro (no poles/extender) are fine to bring in. Of course you want to capture some mems. No video cameras or professional cameras will be allowed into the event, that’s why we have cameras on our phones now.

  • Is there public transportation to the event?

    Please check our Getting Here page.

  • Where is the rideshare drop off/pick up point?

    Please check our Getting Here page.

  • Will there be free water refill stations?

    Yes. We want you to stay hydrated!

  • Are there lockers available?
  • Will there be vegan/vegetarian food?

    Yesss, who doesn’t love veggies?

  • How will Covid-19 affect this event?

    Please review our Health & Safety info here.

  • What if my question isn't asked frequently enough to be listed here?

    Then you’ve got one unique question! Please contact us with any other questions you may have here.

  • Can I volunteer or are you hiring?

    As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.

  • Wow, there are lots of artists performing! Will I see all of them?

    There is no guarantee. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).

  • Will there be Breast Pumping Stations?

    Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.

  • Can I bring naloxone into the event?

    Yes, you are welcome to bring one, factory sealed box (containing no more than 2 units) of naloxone into the event.

  • What is/are AXS Premium passes?

    Learn at AXS.com